Automatic processing and send on order receipt not working

  • Resolved Campleiter

    (@campleiter)


    4 years, 3 months ago

    Gift cards will not be shipped until an order is “in process” or further along.

    Since payment sometimes takes 3-5 days, I would like customers to receive digital vouchers as soon as they place their order.

    Therefore, I have both options enabled.

    However, the situation is that the vouchers are still not sent until the status is no longer “on hold”.

    Automatic order processing

    Automatic order processing If an order contains only one gift card, the order is automatically marked as Completed and the gift card is shipped directly.

    Send on order receipt

    Send on Order Receipt By default, we wait until the order status is complete before generating and emailing the gift card. Check this box to send the gift card immediately upon receipt of the order. Scheduled gift certificates will continue to ship on the scheduled date. Default: Not checked

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    4 years, 3 months ago

    The “Send When Order Received” option should be checked. This will generate and email the gift card as soon as payment has been received for the order.

    You mention the order is “On Hold” which typically means payment has not been verified. The system will not send a gift card until WooCommerce has confirmed the payment. For payment methods such as “COD” and “Bank Transfer” that means the store admin has marked the order as Complete.

    Plugin Author pimwick

    (@pimwick)

    4 years, 3 months ago

    I’m marking this thread as resolved but let us know if you have any further questions.

Viewing 2 replies - 1 through 2 (of 2 total)

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