Automatically deactivated by WordPress – Missing Headers

  • Resolved dashboll

    (@dashboll)


    6 years, 12 months ago

    Hi,

    I’ve been running the plugin fine, but this morning I got a notification at the top of the Plugins screen in WordPress. It says that the WP Mail plugin was deactivated due to missing headers.

    It’s not in the inactive section, it’s completely gone. The menu item for this also disappeared.

    If I try to add the plugin back it errors to say the folder already exists.

    Any ideas?

    I use WP Rocket and Cloudflare but can see anything on their support that would have caused this. How can I get this working again?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    6 years, 12 months ago

    Hi @dashboll,

    I’m sorry for the trouble!

    I’m not sure whether this is a server or WordPress glitch. When we see this error when adding plugin, it’s generally because the WP Mail SMTP plugin folder is already on the site — but for some reason doesn’t get recognized within WordPress.

    In order to fix this, you will need to install the plugin manually using FTP. Extract the plugin’s zip file in /wp-content/plugins/ folder on your web server while removing or renaming old WP Mail SMTP plugin.

    I hope this helps! Let me know if this issue still persists.

    Sanjeev Aryal

    (@sanzeeb3)

    6 years, 11 months ago

    Hi @dashboll – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)

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