Automation Section don’t work

  • gianpy81

    (@gianpy81)


    2 years, 2 months ago

    For days I have no longer been able to make the “Automations” section of the plugin work.

    I created an automation that sends an email with a discount code to those who sign up to receive the newsletter. For a few days I have been receiving this error when I try to access the Automations section:

    “A critical error has occurred on your website. Please check the site administrator’s inbox for instructions. Find out more about troubleshooting WordPress.”

    I also updated php to version 8.1 but nothing, it doesn’t work.

    I’m currently forced to deactivate the plugin… do you have any suggestions for restoring it? Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    2 years, 2 months ago

    Hi there @gianpy81,

    We don’t have any known or open issues that would lead to a fatal error when accessing automations, so it is likely that this issue is directly related to your own website’s setup.

    This could be happening due to a conflict with another plugin and/or your theme; or, I have seen things like this happen when there is a database table corruption of some sort.

    When a critical error like this happens, WordPress sends an email to the admin email for the website. Can you check that email address for a notification from WordPress – if you can find it, there should be a code stack trace at the bottom of the email showing the plugin code that caused the error.

    Can you copy and paste that stack trace into your response here?

    Thanks!

Viewing 1 replies (of 1 total)

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