Autoptimize – Woocommerce issue

  • Resolved marius71

    (@marius71)


    4 years, 4 months ago

    Hello,

    after the last wocommerce update we had an error in wocommerce. If we deactivate “Merge JS files” the error disappears, but unfortunately the files are not merged. Thank you for your help.

    Best Regards Marius

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 4 months ago

    when “merge JS” is active, what JS errors are shown on the browser console Marius? and are the errors also there when “don’t aggregate but defer” is activated?

    Thread Starter marius71

    (@marius71)

    4 years, 4 months ago

    hi, only a white screen. No errors. We haven’t tested that yet

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 4 months ago

    hi, only a white screen.

    in that case there is very likely relevant info in your PHP errorlog, can (have someone) check that?

    No errors. We haven’t tested that yet

    can you?

    Thread Starter marius71

    (@marius71)

    4 years, 4 months ago

    the following errors are shown when “merge JS” is active (see Screenshot)
    Download: https://we.tl/t-23Le2pOGl0

    Same issue when “don’t aggregate but defer” is activate.

    Tanks for your help

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 4 months ago

    OK, that looks like a combination of “http 504” timeouts (from nginx) and “file not found” (http 404) for some Autoptimize JS-files. It looks like you have both W3 Total Cache to do page caching and Nginx page caching, does the problem persist when both pages caches are purged?

    Thread Starter marius71

    (@marius71)

    4 years, 4 months ago

    yes, also when page caches are purged.
    Is is possible that you take a look at our Backend?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 4 months ago

    afraid I don’t log into backends in the context of support here Marius (and exchanging credentials is forbidden here), but do you have a staging-site where you could leave things broken so I can review on the frontend?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 4 months ago

    ah, what might be helpful; try excluding wp-content/themes or wp-content/plugins from JS optimization, that might give us a hint where the not-to-be optimized JS is located?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 4 months ago

    any update marius71 ?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    4 years, 3 months ago

    No feedback so I assume this got resolved marius71 ? Feel free to follow up if you still encounter issues!

    have a nice day!
    frank

Viewing 10 replies - 1 through 10 (of 10 total)

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