AVIF IMAGE UPLOADS

  • kairey1964

    (@kairey1964)


    2 months, 3 weeks ago

    Everything has been working fine, but now for no reason AVIF images do not upload to S3. JPG & PNG files are uploading without issue just not AVIF file types.

    Is this a known issue, any ideas what I can look for, there has been no reason our side that can suddenly cause these files not to upload….

    Maybe now a limitation on Lite version?

    Regards

    KEVIN

Viewing 1 replies (of 1 total)
  • Plugin Support Delicious Brains Support

    (@dbisupport)

    2 months, 2 weeks ago

    Hi Kevin,

    WP Offload Media Support Team here, Thanks for reaching out with your query we would be happy to assist!

    The plugin works closely with WordPress’ Media Library. As long as WordPress supports a file type for uploading, WP Offload Media will also be able to offload it.

    Can you please check whether your newly uploaded AVIF files are uploaded to your Media Library?

    Maybe there were new changes on your site that prevented new AVIF files from being uploaded to the Media Library.

    Can you also please send me the debugging information from the Support tab on the site you’re having trouble with?

    1. Go to the Help tab of your install
    2. Scroll down to the “Diagnostic Info & Error Log”
    3. Copy the contents and paste it on your reply.
Viewing 1 replies (of 1 total)

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