Avoid At All Costs

I dislike writing negative reviews and am very sad that it has reached this stage.
I bought the paid version of what was then WPWebinar in December 2018 with high hopes of automating my webinars with everything on one page.

Whilst the free areas of the plugin work without a hitch (which was what tipped my decision to purchase), the paid for areas have not worked since installation. This was reported within hours of the first failure and tech support responded that this was my fault. Considering that this was entirely possible, I set up again using their instructions. Again, a blank video screen. This time, I was told that it was “another plugin” causing the problem. Switching all my plugins off made no difference.

Finally, I became fed up with going back & forth between tech support in February & requested a refund. This was denied because I was over the 30 days after purchase (despite reporting the issue within the time frame and being asked to wait for a fix by their team). After explaining that I was going to explain this to WordPress, another developer contacted me to explain that there was indeed a bug in the plugin and that this would be fixed asap.

Now in March, a full three months after payment I still have software that doesn’t work, no refund, no explanation. This review was left after a discussion with the WordPress Team who advised me to leave the exact wording here and that whilst they cannot prevent them from selling the paid version via their site, they do not host the paid plugin.

• This topic was modified 7 years, 2 months ago by teachallaboutit.