AVS Responses

  • dpeek

    (@dpeek)


    7 years, 10 months ago

    We’re using Payflow 2.0 integration.

    We have Fraud Filters active on Paypal side with the AVS setting set to ‘Review’. We know the shopping cart is receiving accurate AVS responses because it’s accurately noted inside order details.

    However, the customer is not receiving those errors. Despite failing the AVS check, the customer can complete the order. We’d much rather inform them of the failure on screen and never allow the order to complete.

    The relevant settings we have that I can think of are:

    “Error Display Type” = Detailed
    “Fraud Management Filters” = Place order on hold for further review

    Hoping you can help. Cheers!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor angelleyesupport

    (@angelleyesupport)

    7 years, 10 months ago

    Hi @dpeek,

    Thanks for contacting us here, we are looking into that and will get back to you as quickly as we can.

    Thanks!

    Plugin Contributor angelleye

    (@angelleye)

    7 years, 10 months ago

    @dpeek, I’m sorry for the delay getting details to you here.

    With the fraud filter set to “review” it is the intended functionality to show the customer that everything went through just fine. That way the payment comes through without failure, and then it flags it so that you can review it before delivering the product/service.

    If you want to simply decline orders where the AVS fails then you need to set that fraud filter to Decline instead of Review. This would return an error to the buyer and not allow the payment to come through at all.

    Let me know if you have any questions or concerns about that. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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