Awesome When it Works

  • ChrisFord

    (@chrisford)


    13 years, 2 months ago

    I bought the premium version of this widget, but it’s not a standalone widget. You have to install both the free and premium, which is fine I guess.

    It was a nightmare to set up. I’m using a StudioPress Genesis template which seems to be pretty much compatible with everything. But, this widget was a real pain. Once it was finally set up, it worked like a charm. I really like the look of it on my site.

    Major setbacks:

    The widget is updated frequently – I mean VERY often. I was nervous about that in the beginning, but was assured the updates wouldn’t change any of my customizations to the CSS.

    Another update came through, and this time knocked ALL of my widgets offline. Nothing worked on my site. I had to disable the premium version of the widget in order to get it back to “normal.” But now I have no premium widget, which I paid for. I’m waiting for a response on the support ticket.

    Support is so-so for this widget. The developer answers support requests very quickly, but his answers are often too brief to understand how to solve a problem. He quickly closes support tickets as soon as he provides his answer. He seems like a very nice, competent and intelligent guy, but I honestly don’t have the time to troubleshoot one widget on my site.

    If it would just work and I could just leave it alone, I’d be very happy. Isn’t that what we all want? Buy a widget, it works, you go on with the important stuff, like actually writing content?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Michael Cannon

    (@comprock)

    13 years, 2 months ago

    Chris,

    Thank you for the feedback. Yup, this latest release cycle was awful. In order to effect some premium changes, freebie changes were needed as well.

    I’ve learned some lessons and will begin trying to keep releases to once a week at most.

    Regarding your CSS changes, those need to be kept in the theme. Not in the plugins which need to be able to accept security and bug fixes without compromise.

    If my support responses are too brief for you. Ask for more details. I’m willing to help people, but you’ve got to be willing to help yourself as well.

    Ciao!

    Michael

    Thread Starter ChrisFord

    (@chrisford)

    13 years, 2 months ago

    Hi Michael,

    I appreciate the response. If you look at the previous threads in the support forum, you will see that I’ve mentioned several times that your responses are so brief, it’s impossible to understand what you’re saying.

    You have a habit of answering a question, then changing support ticket status to “closed.” I’ve pointed out before that in my opinion, you can’t really consider a support request closed until the person who requested the support confirms that the problem is resolved.

    I’m a pretty out-spoken guy, and I’ve never been short for words when asking for you to clarify. Considering that I paid for your widget, and went to great efforts to install it, including asking for support from the StudioPress staff when I couldn’t understand what you were suggesting, I believe I’ve been more than willing to help myself. I do believe that customer service – especially good customer service – should include assuring that your customers are satisfied.

    I wouldn’t have even bothered to write a review about the widget, had I not had something to say about my actual experience using it. What I am saying is that this is a great widget… when it works. The one I paid for doesn’t work anymore, because you made a change (and you happen to make changes frequently). Now, because of that change, I apparently need to delete the widget and reinstall it. What bothers me is that you somehow don’t see this as an inconvenience to your customers. I’ll tell you… it’s a real pain. This widget shouldn’t be the focus of my day, and I shouldn’t have to worry about what it’s going to do to my site. It completely killed all of the other widgets on my site yesterday.

    Anyway, I appreciate the response. I’ll take a look at the fix you suggested and reinstall – since after all, I am willing to help myself.

    Ciao!
    Chris Ford

    Plugin Contributor Michael Cannon

    (@comprock)

    13 years, 2 months ago

    Chris,

    Great feedback and I’m really sorry about the trouble that this set of releases caused. Considering how much support beyond normal that I’m having to do because I botched them, I’m definitely changing how things are done.

    I want your experience with the plugin to be a good one. As you say, you shouldn’t have to jump through so many hoops to get things working.

    Do let me know if things still aren’t quite right after updating the latest Testimonials Widget Premium plugin I’ve emailed.

    Michael

    Plugin Contributor Michael Cannon

    (@comprock)

    13 years, 2 months ago

    Chris,

    Are you still having any troubles with the Testimonials Widget plugins? If so, what?

    Michael

    Plugin Contributor Michael Cannon

    (@comprock)

    12 years, 8 months ago

    Are you still having any troubles with the Testimonials Widget plugins?

Viewing 5 replies - 1 through 5 (of 5 total)

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