Awful

  • carlosnpz

    (@carlosnpz)


    3 years, 8 months ago

    Sliders aren’t showing on website anymore. I get a blank space where it should be placed and this error message: “Warning: Attempt to read property “ID” on null in ../wp-content/plugins/depicter/app/src/Modules/Elementor/Module.php on line 42″.

    Besides, when you are editing the slider and change between responsive views, elements positions get wierd.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author averta

    (@averta)

    3 years, 8 months ago

    @carlosnpz ,
    Dear friend, we are trying our best to make our users satisfied.
    We are so sorry for the issue that happened to you. But please give us a chance to help you. so May I ask you first try to update to the latest version and check it, in this update the element position changing issue, should be ok, and about the blank space may I ask you to submit a ticket and give us a link to where you got the issue?

    Looking forward to hearing from you.
    I think our support agent also contacted you which you can follow there as well

    Regards

    Thread Starter carlosnpz

    (@carlosnpz)

    3 years, 8 months ago

    You were right about the element position changing issue, it’s corrected after the update, but my slider is still showing blank on the front-end.
    This is my website: https://tecomat.4dimensao.com.br/

    Thread Starter carlosnpz

    (@carlosnpz)

    3 years, 8 months ago

    I’ve just noticed 2 more things:
    1- If I drag the blank slide, the next 2 will show misconfigured.
    2- If I try editing the slider through Elementor widget, I get Error 400.

    • This reply was modified 3 years, 8 months ago by carlosnpz.
    Thread Starter carlosnpz

    (@carlosnpz)

    3 years, 8 months ago

    I couldn’t wait anymore, so I rolled the plugin back to version 1.2.0. Hope you guys correct the bug in the next versions and improve the support quality. The plugin has a good potential, but many problems have to be solved on the company before announcing it as “The Only WordPress Slider You’ll Ever Need”

    • This reply was modified 3 years, 8 months ago by carlosnpz.
    tadees

    (@tadees)

    3 years, 8 months ago

    @carlosnpz
    Unrelated to this plugin’s features or shortcomings, the “Translate to English”/US flag on your homepage does not function correctly. It’s not just the slider that doesn’t translate; the whole page doesn’t translate and what does it quite poorly translated.

    Just FYI.

    Plugin Author averta

    (@averta)

    3 years, 8 months ago

    @carlosnpz,
    Please give us a bit of time. we are working on your issues already but we need time to understand this issue on your site. We will reply to you back here in a few hours.
    About the chat, it is available right now and you can chat with an agent if you want.
    Please mention you are Carlos, in case you want to use the chat

    Regards

    mjrfxvi

    (@mjrfxvi)

    3 years, 8 months ago

    @carlosnpz Update your browser and keep it updated to the last version. Because I can see the slider…

    • This reply was modified 3 years, 8 months ago by mjrfxvi.
    Plugin Author averta

    (@averta)

    3 years, 3 months ago

    @carlosnpz ,
    It has been a long time, almost 4 months and we have been working very hard to make Depicter better and better. It seems you are still using Depicter and I am happy to see that. May I ask you how is your experience so far. And do you think we deserve to change your review to 5* or not?

    We would be happy if you change your review to 5*

    Let us know
    Regards

Viewing 8 replies - 1 through 8 (of 8 total)

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