Awful support

  • redskins47chaos

    (@redskins47chaos)


    8 years, 3 months ago

    Don’t get fooled by their shiny website, their customer support is god awful! The current version hasn’t been updated in months and has not been tested on the latest version of WordPress. I was having compatibility issues on my website and contacted the support, they got back to me 4 days later and asked for access to my website. I promptly replied with the needed information and haven’t heard anything since (it’s been 5 days).

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  • Plugin Contributor CaptainForm

    (@captainform)

    8 years, 3 months ago

    Hello,

    We apologize for this situation, during this period unfortunately we are low on resources and delays may occur while taking care of our emails and difficulties encountered.

    Please rest assured that our team will treat the issues with the highest priority, checking all mentioned aspects and as soon as possible will provide you updates and solutions.

    Thank you for your understanding.

    Kind regards,

Viewing 1 replies (of 1 total)

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