Awful support

  • nomafo

    (@nomafo)


    6 years, 8 months ago

    My support ticket was open for 8 days.
    They did not take the time to understand my question.

    After waiting for 4 days, there was a lousy answer and they just closed the ticket.

    I won’t be using this plugin anymore.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author quadlayers

    (@quadlayers)

    6 years, 8 months ago

    hello @nomafo

    this is not the right place to request support

    you can open a ticket in the forums

    https://ww.wp.xz.cn/support/plugin/woocommerce-direct-checkout/

    Thread Starter nomafo

    (@nomafo)

    6 years, 8 months ago

    I am not requesting support.

    I allready had a support ticket open. You closed it after 8 days of waiting. Without sufficient answer and NO help.

    This is a review for other users to be aware of your lousy business.

    Plugin Author quadlayers

    (@quadlayers)

    6 years, 8 months ago

    @nomafo i’ve been notified about your issue

    take in mind we cant ensure compatibility with 3rd party and non-official woocommerce plugins

    our ticket system is not the right place to request support for the free version of the plugin

    you have to do it via the forum

    however, our team do his best effort to fix the issue and provide you with free personalized support

    I don’t see the point of this review

    have a good a life

    Thread Starter nomafo

    (@nomafo)

    6 years, 8 months ago

    I am using official woocommerce plugins.

    Your answer indicates you did not read my support ticket at all.

    So you don’t know what you are talking about.

    Support is either given or not.

    • This reply was modified 6 years, 8 months ago by nomafo.
Viewing 4 replies - 1 through 4 (of 4 total)

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