AWS S3

  • Resolved Kelly

    (@raincity)


    5 years, 7 months ago

    Error: could not resolve host. The reason being that the AWS plugin adds “s3.” within the URL after the bucket name, when it should be “s3-“. S3 URLs are as:
    (bucket-name.s3-region.amazonaws.com) notice the hyphen after “s3”.

    Setup a ticket on your site 10/16 but no response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • file manager support

    (@filemanagersupport)

    5 years, 7 months ago

    Hey @kelly

    Thanks for writing to us. We apologize for the inconvenience.

    We will surely help you to out of this.

    As we have checked we didn’t find any ticket raised by you for the issue so we could you please share the ticket number with us so we can chek it for you.

    We would like to assist you with any issue you are experiencing.

    Regards,
    Support Team

    Thread Starter Kelly

    (@raincity)

    5 years, 7 months ago

    I do not see a way to view ticket numbers on your site though I had created one Sept 25, 2020.

    The email response I received on Sep 28, 5:30 AM (GMT) said…
    Thanks for reaching out! We are reviewing your support request 4883 and will get back to you shortly.
    Thanks!
    I was applying for a refund.
    I sent another email Oct 27, 2020 with no response.

Viewing 2 replies - 1 through 2 (of 2 total)

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