Ayuda

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 7 months ago

    Hi:

    Thanks for your message. Unfortunately we are only able to provide support in English. If you can provide a translated version of your message we’ll try to help. If not, hopefully another user who speaks your language will be able to help you.

    Thanks!

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    7 years, 7 months ago

    Recently Install the plugin But I’m having Problems, Tests I do When I can not open a ticket from a sample This error: https://www.awesomescreenshot.com/image/3699548/5609b0f823a8e1857809b6bb297dae4d
    How do I grant Permissions for my Customers that send tickets?

    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 7 months ago

    Hi:

    Please take a look at this page in our documentation – I believe it should help resolve your issue:

    https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/

    Thanks!

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    7 years, 7 months ago

    I do not understand, I use woocommerce, because if we say a customer needs help and wants to open a support ticket he can not, how can I make guests and users already registered in my site contact support … there is no option to activate and give permission to open and send tickets, it is somewhat complicated and the options settings there is nothing that.

    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 7 months ago

    Hi:

    The plugin uses the WordPress native security system of Roles and Capabilities. Since you are not using the Awesome Support built-in roles for your users, you need to update the roles you are using. So first you should take a look at your user profiles to see which roles you are using. Then, using a plugin like USER ROLE EDITOR, add the Awesome support security Capabilities to those roles. There are 5 security capabilities that need to be added and they are listed in the link I gave you earlier.

    Thanks.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    7 years, 7 months ago

    Thank you very much, I thank you for your prompt response, it worked for me … for this reason, I am closing this problem.

    Thread Starter shoponline

    (@shoponlineecommercegroupcom)

    7 years, 7 months ago

    I am closing this problem.

Viewing 7 replies - 1 through 7 (of 7 total)

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