Azure hosted WordPress site update crashed

  • Resolved playawayglobal

    (@playawayglobal)


    5 years, 7 months ago

    Hi,

    My WordPress site is hosted on Azure and I just clicked the update WordPress button from within the WordPress dashbaord. It started to run the update and then timed out.

    Since that happened I have no been able to access my site at all.

    I was hoping someone would be able to point me in the right direction of how to go about fixing this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sean

    (@sean-h)

    5 years, 7 months ago

    It is most likely a network error of some sort that corrupted the download of WP core. It could also be a poorly configured server that caused a timeout and subsequent corruption of one of the most common WP actions.

    Your host should have a backup system to allow you to simply roll back and try again. If they don’t, you might want to consider a decent host. Free backups should be included in hosting these days, much like free wifi in a hotel/airport/restaurant.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 7 months ago

    Try a manual update. See https://ww.wp.xz.cn/support/article/updating-wordpress/#manual-update

    Thread Starter playawayglobal

    (@playawayglobal)

    5 years, 7 months ago

    Thanks Sean & Steven.

    Steven, I’m going to attempt the manual update now, but I have another question.

    Step 3 tells me to deactivate plugins, however I am not able to access my WP admin to turn them off.

    Do you think this will cause issues?

    Thread Starter playawayglobal

    (@playawayglobal)

    5 years, 7 months ago

    So I found that hitting the restart button inside of Azure app solved the issue.

    Who knew turning it off and on again would solve the problem 🙂

    Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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