Dear @africk ,
We would need the backup log to have an idea of the problem.
You can download the mentioned log file following the article below.
How to Download the Backup Log File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme`
Thread Starter
africk
(@africk)
Here is the link: https://we.tl/t-RUky8kusv2
Thanks!
Dear @africk ,
Thanks for the files.
Could you reduce the Number of Rows to Backup value to 1000 from 10000 and save the changes? This is done from our plugin settings.
On the other hand, the Max Execution Time value should be increased as well. This is done from your hosting.
Please, do both and then run another backup.
Let us know if this fixes the issue.
Thread Starter
africk
(@africk)
Hi, I only changed the number of rows because I don’t have access to the hosting right now, but that fixed it! I was able to run a successful backup.
Thanks!
Dear @africk ,
Thanks for the update.
We are glad to know the solution helped 🙂
Do not hesitate on getting back to us, once anything else is needed.
Best,
BackupGuard Team
