Dear @ccrmoldova ,
Thanks for reaching out to us.
We would need the backup log of the failed backup so we can troubleshoot the issue.
You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Thanks beforehand!
Thanks ! Here is the link
https://we.tl/t-KAbXxTzXil
Dear @ccrmoldova ,
Thank you for the log file.
It seems to be rather strange since it stops in the middle and there is no warning.
Could you possibly run another backup and in case of failure, send the backup log once again?
Thank you!
Dear @ccrmoldova ,
How are you?
Have you been experiencing the same issue?
If you have, could you try the suggestion in our previous message, please?
Hello !
Thanks for the concern :).
I updated my wordpress and since then, it seems to be resolved !
Dear @ccrmoldova ,
Glad to know that!
If you ever face any other issue, don’t hesitate to reach out.
Hello,
I have the same problem with a page I am supposed to take over from another web designer.
Would like to, before I change things, make a backup, but it fails several times.
Here is the log: https://we.tl/t-kUYW0brCfw
Best regards from Germany
Dear @mindkicks ,
Thanks for sharing with us.
Could you do the following?
Please, increase the Max execution time from your hosting.
And then also decrease the “Number of rows to backup” value to 1000 from the plugin settings, save changes.
Then perform another backup and if it fails again, please, open a new support thread and send the new log to us.
Thanks!
Hi,
Thank you very much for the quick answer.
Unfortunately, I don’t have access to the hosting, but only to the WordPress backend.
I have nevertheless lowered the “Number of rows to backup” to 1000 and also cleaned the database. This also worked now, but it says that there is a warning during the backup.
Here is the new log file: https://we.tl/t-peIObosJIl
Best regards!
Dear @mindkicks ,
Thanks for the info.
The log file doesn’t really show the reason for the warning, it shows like the backup ended successfully.
Could you send a screenshot of the warning, please?
