Backend not working

  • Resolved michi0815

    (@michi0815)


    4 years, 4 months ago

    PHP-Version 8.1.2
    Apache 2.4.52
    FCGID
    PHPINFO: https://fib.sth-hollabrunn.at/info.php

    The Backend does not load and results in a “500 internal server error”. Apache error log shows:
    [Mon Jan 31 09:38:52.802363 2022] [fcgid:warn] [pid 108046] [client 172.18.32.23:41608] mod_fcgid: read data timeout in 180 seconds, referer: https://fib.sth-hollabrunn.at/wp-admin/
    [Mon Jan 31 09:38:52.802427 2022] [core:error] [pid 108046] [client 172.18.32.23:41608] End of script output before headers: edit.php, referer: https://fib.sth-hollabrunn.at/wp-admin/

    Here is the 500 error from access.log:
    172.18.32.23 – – [31/Jan/2022:09:35:52 +0100] “GET /wp-admin/edit.php?post_type=foogallery HTTP/1.1” 500 835 “https://fib.sth-hollabrunn.at/wp-admin/” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36”
    Which is some sort of generic error that the script took too long to finish…

    Does anybody have any hints?

    Thanks, Mike

    [edit]: Included the correct error message.

    • This topic was modified 4 years, 4 months ago by michi0815.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bradvin

    (@bradvin)

    4 years, 4 months ago

    Hi @michi0815

    Best thing to do is narrow down which plugin is causing the fatal php error.

    Looking at the logs, it looks like an error is coming from the nextgen-gallery page.

    Try to temporarily deactivate nextgen gallery to see if that resolves the issue. If not, then have a look at the logs for more errors. There is nothing in the logs that suggest issues with FooGallery at this point

    Thread Starter michi0815

    (@michi0815)

    4 years, 4 months ago

    Oh sorry, that was my bad – I installed nextgen-gallery to test if the problem also exits with other gallery-plugins. nextgen-gallery works fine…

    All the other things in the backend work without a flaw, the 500 error only occurs when I try to open something related to foogallers (e.g. foogallery –> settings).

    The actual error is:
    [Mon Jan 31 09:38:52.802363 2022] [fcgid:warn] [pid 108046] [client 172.18.32.23:41608] mod_fcgid: read data timeout in 180 seconds, referer: https://fib.sth-hollabrunn.at/wp-admin/
    [Mon Jan 31 09:38:52.802427 2022] [core:error] [pid 108046] [client 172.18.32.23:41608] End of script output before headers: edit.php, referer: https://fib.sth-hollabrunn.at/wp-admin/

    Here is the error in access.log:
    172.18.32.23 – – [31/Jan/2022:09:35:52 +0100] “GET /wp-admin/edit.php?post_type=foogallery HTTP/1.1” 500 835 “https://fib.sth-hollabrunn.at/wp-admin/” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36”

    Again, sorry for the wrong error message stated in my first post.

    Plugin Support elviiso

    (@elviiso)

    4 years, 4 months ago

    Hi @michi0815

    Thanks for getting back to us with that update.

    To ensure that it’s not a plugin or theme conflict causing this issue, I’d like to kindly ask you to follow this simple troubleshooting guide, and once done, please update us on what you do find out: https://fooplugins.com/documentation/general/general-troubleshooting/health-check-debug/

    Hoping to hear from you soon. ​

    Kind regards,
    Elvis.

    Thread Starter michi0815

    (@michi0815)

    4 years, 4 months ago

    During Step 3 of the troubleshooting guide, when I try to enable the FooGallery plugin, I get:

    When enabling the plugin, foogallery, a site failure occurred. Because of this the change was automatically reverted.

    Then I tried to switch themes (to PressBook) – as suggested in the guide, but I got:
    When switching the active theme to pressbook, a site failure occurred. Because of this we reverted the theme to the one you used previously.

    I did not find any errors in the logs…

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Backend not working’ is closed to new replies.