Backend problem

  • alexz41

    (@alexz41)


    1 year, 2 months ago

    Hi, I installed the plugin on my ecommerce site to add the ‘Format Choice’ on the products.

    The plugin seems to work very well but I’m having a problem saving the format choice. In the order summary in the wordpress backend the field of the choice made by the customer does not appear.

    How can I solve the problem?

    • This topic was modified 1 year, 2 months ago by alexz41.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    1 year, 2 months ago

    Hi @alexz41 ,

    I checked your site and it seemed the there was an issue with the add to cart. The selected option was not added alongside the product.

    To fix this, you can install this plugin https://ww.wp.xz.cn/plugins/wpc-ajax-add-to-cart/ then clear the caches and check again to see if the selected option appearing in the cart after adding it or not.

    Best regards.

    Thread Starter alexz41

    (@alexz41)

    1 year, 2 months ago

    Hi, I installed the plugin you suggested but unfortunately it didn’t solve the problem.

    I tried with an additional php code but even this attempt didn’t solve the problem.

    What could it depend on?

    Thanks for the support

    Plugin Support Janilyn T

    (@janilyn409)

    1 year, 2 months ago

    Hi @alexz41 ,

    Possibly, our plugin is conflicting with something on your site. So the chosen field option is not recorded properly.

    You can test it further by:

    • Deactivate all other plugins, except WooCommerce and our WPC plugins. Check the functionality to see if it’s working or not.
    • Reactivate other plugins one by one to find the source of the conflict.
    • Change to our WPCstore theme https://profiles.ww.wp.xz.cn/wpclever/#content-themes or any other WooCommerce specialized theme to check.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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