backend problem after plugin update

  • Resolved Ishop

    (@ishop)


    8 years, 2 months ago

    Hi developers, i have some backend issues after updating to the latest version.
    1. yoast seo interface become blank on post, page, custom post type editing screens, but it is working fine on categories.
    2. cannot swap content editing from text to visual tab on post, page, custom post type editing screens
    3. cannot remove featured images for post, page, custom post type editing screens.

    it was all working fine before the update. I have deactivated all other plugins but the problems persist. Once i deactivate the plugin, all problems are gone. I have tried to restore the 5.8 and 5.7.1 version from my backup, but the problems still persist. Can you help me please?
    cheers

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 2 months ago

    Sorry about that!

    Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.ww.wp.xz.cn/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    If starting from a fresh version installed via FTP does not help, could you try to enable WordPress debug mode on your site to find out more?
    https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a

    Let me know what you find!

Viewing 1 replies (of 1 total)

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