Background Request Blocked

  • Resolved soolee

    (@soolee)


    2 years, 7 months ago

    WF has been installed on our sites for years without a problem. It recently started sending “Background Request Blocked” errors while the admin is creating entries in a Beaver Builder module as we have for years. We added the param to the allow list several times via “Allowlisted via false positive dialog” and “Allowlisted via Live Traffic” and “Allowlisted while in Learning Mode.” The firewall Allowlisted shows identical numbered entries up to [7] since we are repeatedly being blocked and allowing the same params.

    I just enabled learning mode again, was able to create the Beaver Builder entry without a problem and it did not throw the error message while in learning mode. I switched back to Enabled and Protecting and Allowlisted shows another [7] entry “Allowlisted while in Learning Mode.” I tried creating another Beaver Builder entry and it’s throwing the error again.

    This is super annoying and causing a lot of wasted time. Please advise.

    • This topic was modified 2 years, 7 months ago by soolee.
    • This topic was modified 2 years, 7 months ago by soolee.
    • This topic was modified 2 years, 7 months ago by soolee.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wfmark

    (@wfmark)

    2 years, 7 months ago

    Hi @soolee, thanks for reaching out and sorry to hear you’re having trouble with this.

    I tested this on my end, but I didn’t get any errors.

    Could you please try adding it manually in Wordfence > All Options > Allowlisted URLs then set something like the below:

    URL: /path/to/script.php
    Param Type: Query String
    Param Name: theme_name

    This could also be an issue with plugin/theme conflicts too. The best way to test is to run Wordfence and Beaver Builder as your only enabled plugins and also revert to a default theme such as Twenty Twenty-Three. If you are able to create entries on Beaver Builder, then reenable your plugins and theme one by one until it breaks again to help find the cause.

    Let me know how it goes.

    Thanks,

    Mark.

    Thread Starter soolee

    (@soolee)

    2 years, 7 months ago

    I just tried creating another Beaver Builder entry and received the message again. Here is the message without our actual site name:

    https://www.xyz.com/?page_id=933&fl_builder

    here is what was automatically added to the Allowlisted URLs via the false positive dialog

    request.body[fl_builder_data][node_preview][items][8] 10/16/2023, 6:14:25 AM Allowlisted via false positive dialog

    below you can see this false positive was previously added in learning mode a month ago:

    request.body[fl_builder_data][node_preview][items][1] 9/17/2023, 10:07:19 AM Allowlisted while in Learning Mode.

    please tell me the steps to deconstruct this entry and add it manually per your suggestion.

    Thread Starter soolee

    (@soolee)

    2 years, 7 months ago

    as a test, i deactivated Wordfence and was able to create Beaver Builder entries without a problem.

    Plugin Support wfmark

    (@wfmark)

    2 years, 7 months ago

    Hi @soolee, Thanks for getting back to us.

    It looks like the parameter keeps changing and that might be why the allowlist doesn’t work. Could you please try disabling the “Admin Panel” option for “Monitor background requests from an administrator’s web browser for false positives”:

    https://www.wordfence.com/help/firewall/options/#monitor-background-requests

    As the plugin worked with Wordfence but has recently changed, it’s also likely the way Beaver Builder works was recently updated by the developers. We’ve seen an issue before where unique IDs in every POST/GET request struggle to be permanently allowlisted.

    Let me know if this helps.
    Thanks,

    Mark.

    Thread Starter soolee

    (@soolee)

    2 years, 7 months ago

    we created a new page with a new module and it’s working without any problems. we also deleted all of the Allowlisted URLs rules without any problems.

    we think we might have hit a limit in the number of module entries and that apparently caused these obscure errors.

    thanks

    Plugin Support wfmark

    (@wfmark)

    2 years, 7 months ago

    @soolee, Thank you for the update.

    If you ever need assistance with any other issues, please create a new topic and we will be happy to help.

    Thanks,

    Mark.

Viewing 6 replies - 1 through 6 (of 6 total)

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