• Resolved linewp

    (@linewp)


    Hi,
    Here is my problem :
    WP works well, but doesn’t display all things correctly in the admin area.
    For example : with the Contact Form 7 plugin, normally, in the configuration of a form, I should have tabs “Form | Mail | Messages | Additional Settings”, like in this screenshot : https://ps.w.org/contact-form-7/assets/screenshot-1.png?rev=1176454
    But unfortunately, this tabs are displayed as simple links with anchors on a single page.
    Drag n drop doesn’t display correctly too.
    It’s not a blocking point for this plugin, but I’ve the same problem with Gantry 5, problem that restrain a lot the use of this framework.

    Screenshots of the problems :
    Broken Contact Form :
    https://frama.link/MHM-NGxE
    Broken Gantry :
    https://frama.link/xDw0wkaH
    Gantry should display as this :
    https://frama.link/c3N9PNgz

    My configuration :
    PHP : 7.2
    WordPress : 4.9.8
    Plugins : Askimet, Classic Editor, Coming soon page & maintenance mode, Contact Form 7 and Gantry 5.
    (same on my localhost and no problem, problem only on the production server. The only difference is that I work with MariaDB on the localhost, and MySQL on the distant server.)

    I’ve tried to disable/reenable the plugins.
    I’ve tried to disable the .htaccess.
    I(ve tried to add define( ‘CONCATENATE_SCRIPTS’, false ); in the config.php
    …but nothing works.

    Does someone have an idea to help me ?
    Thank you by advance

Viewing 11 replies - 1 through 11 (of 11 total)
  • Tried logging into your wp-admin with a different browser?

    Thread Starter linewp

    (@linewp)

    Thank you for attention to my problem.
    Yes, I tried Firefox and Chromium, on Debian 9.

    Hi @linewp

    If you can install plugins, install “Health Check”: https://ww.wp.xz.cn/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    @RajanV – he already said he disabled the plugins above.

    Do you use any website optimizing services like Cloudflare?

    Also check for javascript errors in the console.

    Hello @fixmysite,

    I am also asked to install Health Check plugin for troubleshooting this issue.

    Thread Starter linewp

    (@linewp)

    @fixmysite : no Cloudfare or other external services.
    Javascript errors in the console : “403 forbidden” on a some js files from the Gantry plugin folder. I’ve tried the console on a Contact Form plugin page, and same 403, on some js files from Contact Form folder… I don’t know if I have to do something… ? Permissions via FTP are set on 644 or 744 for theses files…

    Thread Starter linewp

    (@linewp)

    Thank you Rajan V, but the plugin you advise has almost 50% of negative ratings/comments :-/ so I prefer not to install it.

    Thread Starter linewp

    (@linewp)

    Wow it’s late here in my country, I’m going to sleep, see you tomorrow (I hope so 🙂 Good night

    Make sure those js files that were throwing errors and their folder have permissions 755.

    Thread Starter linewp

    (@linewp)

    Yeeaah ! Thank you a lot fixmysite ! <3<3<3
    It was the problem you pointed : permissions.
    What I’ve done :
    – trying to put 755 only on the .js that the console listed as “403 forbidden”. No effect.
    – so I put the entire “plugins” folder as 755, and it works. Contact Form and Gantry display well.
    Have a nice day

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Backoffice (admin editor) display problem’ is closed to new replies.