Backup does not finish

  • Resolved calmarcha

    (@calmarcha)


    11 years, 6 months ago

    When I launch a file backup with UpdraftPlus it does not finish.
    After the backup, if I rescan local folder for new backup sets I can see plugins, themes, and backup log but is says “Not finished” at the left side.
    My wp-content folderis around 1GB large.
    Can you please give me any advise?

    https://ww.wp.xz.cn/plugins/updraftplus/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 6 months ago

    Hi,

    Please can you post the log file? It’ll be too long for a forum post, so please use pastebin.com, and post the link (or a similar service).

    Make sure you’ve allowed the backup plenty of time first. You wouldn’t expect a 1Gb backup to finish immediately.

    Best wishes,
    David

    Thread Starter calmarcha

    (@calmarcha)

    11 years, 6 months ago

    Hi David,
    The file backup does not finish even allowing the backup much time (days).
    My site has not many visitors, so I am using an account at easycon.com
    to make automatic connections every 10 minutes, in order to keep my WordPress running.
    I am sending you a dropbox link with the log in rtf:
    https://www.dropbox.com/s/1eoadlqpc6ghcim/log.0572da28bb93.rtf?dl=0
    Thanks and regards
    Carlos

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 6 months ago

    Hi Carlos,

    In the UpdraftPlus ‘Settings’ tab, at the bottom, there is a link for expert settings. In there, change the default ‘split’ settings from its current setting of 1000Mb down to 150Mb. Then start a fresh backup. Your web hosting provider isn’t giving you much resources, and it’s timing out when trying to manipulate the zip file. If you decrease the split size, it will need less resources and should succeed.

    Best wishes,
    David

    Thread Starter calmarcha

    (@calmarcha)

    11 years, 6 months ago

    Hi David

    Following your recommendation, I reduced the split size to 150MB and now the backup is working perfectly.

    Thank you very much for your support

    Best regards

    Carlos

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    11 years, 6 months ago

    You’re welcome!

    If you find UD useful, then please give us a positive review: https://ww.wp.xz.cn/support/view/plugin-reviews/updraftplus?rate=5#postform

    Best wishes,
    David

Viewing 5 replies - 1 through 5 (of 5 total)

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