Before the backup is started the iTSec plugin tries to get a file lock.
The error you get is because the file lock fails.
The file lock is actually a directory named backup.lock and it is by default created in the wp-content/uploads/ithemes-security/ directory.
After the backup is completed the file lock is (normally) removed.
So check the wp-content/uploads/ithemes-security/ directory for the file lock and if it exists try to manually delete it. Then retry making a backup.
If this solves your backup problem please mark this topic as “Resolved”.
dwinden
Thank you dwinden, but it doesn’t work…
I deleted the backup.lock file and tried to make a backup again, but the result was the same… same message error and a new backup.lock file appeared in the directory…
I noticed that the backup.lock file appears into the ithemesecurity folder, not into the backups one… In other words, backups and backup.lock are in the same folder “ithemesecurity”…
Any other idea ?
Thank you
Roberto
My apologies, in my initial response post I made a mistake.
I immediately corrected it (For just a few minutes there is a possibility to edit a post).
You probably only received an email of my initial post or did you receive 2 emails ?
So wp-content/uploads/ithemes-security/ is the correct directory.
Anyway not sure what is going wrong with the file lock.
Is the “Enable Scheduled Database Backups” checkbox ticked in Settings tab\menu option “Database Backups” section ?
If so please temporarily disable Scheduled Backups. Save settings.
Then remove the backup.lock again and try and manually start a backup by clicking on the “Create Database Backup” button.
If that does not solve the issue we’ll need to take a closer look at the get_file_lock() function (or disable file locking completely).
dwinden
Thank you Dwinden !
It worked !
Now I have re-enabled the scheduled database backup.
Hope it can work like it did before.
Thank you !
All the best
Roberto
Roberto,
Ah that’s good news.
Probably right after manually deleting the file lock the scheduled backup was automatically triggered (and thus recreated the file lock) before you could start a backup manually.
As it looks like your backup problem is solved please mark this topic as “Resolved”.
dwinden
OK, I don’t have any file called backup.lock in a folder called wp-content/uploads/ithemes-security/ but I can confirm that that folder exists with a permission of 755.
I did a search within the entire site code for get_file_lock() but I don’t see it anywhere.
Any more ideas? I disabled automatic updates and reinstated it, but nothing happens.
I am still getting: Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.
