Backup Failed

Hi @tssupport ,

Could you kindly follow the steps below? Your issue should be resolved afterward;

Please open the first section of the plugin named: “What will be backed up?”
Find the subsection named: “Exclude by folder/file name (case-sensitive)”
Here add these three rules, like on this image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

After you do the above, try to run your backup once again.

Let me know if that worked for you 🙂
Thank you!