Plugin Support
MixHa
(@mixha)
Hello @juniper2
Your debug code, tells me that the backup was cancelled by Apache Web Server.
It was most likely caused by KeepAliveTimeout directive in Apache configuration.
We have alternate backup method, that can bypass this limitation.
Simply, follow below steps, there are also other things you can improve.
Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
Once you do that, please follow these steps:
- Go to “Other options” section
- Change backup method: https://prnt.sc/1s1ofpa
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
When you do that, try to run your backup once again.
Let me know if that worked for you 🙂
Thank you!
This did not work. BMI-CgrzvDk2-36996
Subsequent attempts only get worse; BMI-Enlb6wQC-78782
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This reply was modified 3 years ago by
juniper2.
Plugin Support
MixHa
(@mixha)
Hello @juniper2 ,
Can you please double check and confirm if you have changed and saved the backup method from step #2, Change backup method: https://prnt.sc/1s1ofpa ?
Kind regards
Plugin Support
MixHa
(@mixha)
Hey @juniper2 ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
I tried everything and couldn’t get it to complete a backup. I have switched to another plugin. I hope you can make yours more reliable.