Plugin Support
MixHa
(@mixha)
Hello @elodiepe
Your backup failed during database export, mostly due to its huge size.
In first place I’d recommend you to perform full cleanup and optimize all your tables.
You can do that easily with help of free and simple plugin.
Check it out: https://ww.wp.xz.cn/plugins/advanced-database-cleaner
– Cleanup won’t remove anything that is in use, so, no worries.
Then, follow these steps carefully:
- Download and install “Advanced DB Cleanup” plugin
- Do full Cleanup and optimize all tables using Advanced DB Cleanup plugin
- After that you can already remove mentioned cleanup plugin if you wish
- Go to Backup & Migration plugin settings
- Open “Other options” section
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Change backup method: https://prnt.sc/1s1ofpa
- Enable database batch export: https://prnt.sc/bn7MjTUxHuEe
- Save “Other options” section
- Force to end both processes (troubleshooting): https://prnt.sc/1trv1tm
Right after the last step, you can run the backup process once again.
Let me know if that resolves your issue 🙂
Thank you!
Hello @mixha,
Thank you for your answer.
I installed and activated “Advanced DB Cleanup plugin”, but I can’t cleanup and optimize all tables : when I try, I get an http 500 error message…
Do you know what this error is ?
Thank you
Plugin Author
iClyde
(@iclyde)
Hi @elodiepe
Error 500 means that the request failed due to internal server error.
It may be possible that your website is overloaded or you have server configuration issues like with php.ini or web server.
Regarding your Backup Migration issue, please ignore that database cleanup step and just exclude this file:
***ABSPATH***/wp-content/admin.php
To exclude this file go to first section of our plugin, find exclusion rules, then find “Exclude by file path” and paste above path there.
This file is suspicious overall, and seem to be non-readable/broken. I would suggest you to verify to which plugin/script this file belongs.
Let me know if it resolves your issue 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @elodiepe ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
