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  • Plugin Support MixHa

    (@mixha)

    Hello @melanieotpur ,

    The log you provided points to couple of things. Firstly, memory settings on your site:

    [INFO] [2023-08-09 14:06:07] Memory limit (server): -1
    [INFO] [2023-08-09 14:06:07] Memory limit (wp-config): 40M
    [INFO] [2023-08-09 14:06:07] Memory limit (wp-config admin): 128M

    The first value seems invalid, and the second is low, I suggest that you try to set both of them to 128M, as the third one.

    Secondly:

    In the plugin section “What will be backed up?” – please exclude this file: da8f3b92089a359e3d3f5e6b449b7b20.php

    Thirdly, please apply these plugin settings:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @melanieotpur ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

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