Plugin Support
MixHa
(@mixha)
Hello @melanieotpur ,
The log you provided points to couple of things. Firstly, memory settings on your site:
[INFO] [2023-08-09 14:06:07] Memory limit (server): -1
[INFO] [2023-08-09 14:06:07] Memory limit (wp-config): 40M
[INFO] [2023-08-09 14:06:07] Memory limit (wp-config admin): 128M
The first value seems invalid, and the second is low, I suggest that you try to set both of them to 128M, as the third one.
Secondly:
In the plugin section “What will be backed up?” – please exclude this file: da8f3b92089a359e3d3f5e6b449b7b20.php
Thirdly, please apply these plugin settings:
- Go to “Other options” section
- Change backup method: https://prnt.sc/1s1ofpa
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
When you do that, try to run your backup once again.
Let me know if that worked for you 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @melanieotpur ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards