Thread Starter
krisax
(@krisax)
I have a message that pops up from elementor :
“Elementor Data Updater The database update process runs in the background. Is it taking too long?”
I was looking to “click here to run it now” but I was hoping to make a backup first so nothing was getting screwed up…
Plugin Support
MixHa
(@mixha)
Hey @krisax ,
Please navigate to plugin section “What will be backed up?” and add this folder to exclusion rules: /wp-content/cache/object/
Then run the backup again.
Kind regards
Thread Starter
krisax
(@krisax)
I think I did the exclusion rules as you write, However the error remains?
New debug code: BMI-fpCqGSBg-55918
Plugin Support
MixHa
(@mixha)
Hello @krisax ,
I’ve just checked your latest blog – you have not excluded the mentioned folder. Please make sure that you SAVE settings after you manually add new exclusion rule, then run the backup again.
Kind regards
Plugin Support
MixHa
(@mixha)
Hey @krisax ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
Thread Starter
krisax
(@krisax)
I did add to exlude the path, and it was saved. Both in “exclude by file path” and “exclude by directory path”.
However I added ” /wp-content/cache/object” instead of “/wp-content/cache/object/”. I have now updated to the latter, and tested again. The problem remain unfortunately…
Plugin Author
iClyde
(@iclyde)
Hi @krisax
The issue with caching plugins should be resolved in latest release.
If you still experience the issue, please try to change backup method:
- Go to “Other options” section
- Change backup method: https://prnt.sc/1s1ofpa
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
Let me know if you have further questions 🙂
Thank you!
