• Resolved valisa44

    (@valisa44)


    Hello,

    please help me with the backup, it failed in the middle. The debug code is: BMI-SjZLGGBA-82380
    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Support MixHa

    (@mixha)

    Hello @valisa44 ,

    In backup method you used, such things shouldn’t happen, you should’ve receive error window.
    My assumption is that free space returned from the server, does not give real value.

    Basing on the output you received, it actually may be the case.
    Because of that it may be not enough space to write final batches to the ZIP file.

    To confirm that could you please perform these steps:

    1. Make one backup:
      – Without database
      – With Plugins+Themes+Other files in wp-content directory only
    2. If it succeeds download that backup to your PC and remove it from server, then make second backup:
      – Exclude database as well
      – With Uploads directory only
    3. Same thing there, download it and remove from server and make last third backup:
      – With database only
      – Without any files included

    If these three will success, you can restore them one by one and the same order, database at the end.
    With that approach the restoration or migration will be still valid, but I hope now to fit into your available disk space.

    I hope that your Uploads directory takes less than 50% of entire size, then it should be completely fine, if my assumption is right.

    Let me know if that worked 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @valisa44 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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