Backup failed

  • Resolved ziki1

    (@ziki1)


    2 years, 7 months ago

    Right after i clicked on “Back-up now” button, i got an error. Error code: BMI-PXkFBztl-61500.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    2 years, 7 months ago

    Hi @ziki1,

    Thank you for reaching out!

    Your issue is caused by modified PHP CLI. You can resolve the issue by disabling the checking step within our plugin configuration.

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Change backup method (optional): https://prnt.sc/1s1ofpa
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your backup process again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter ziki1

    (@ziki1)

    2 years, 7 months ago

    Hi,

    thank you for your quick response.

    I am having a problem to save the (“Other options”) section. It shows me this error: https://prnt.sc/zJiYtiRXFyPS

    Although the setting aren’t saved, i tried running the back-up. Well, it didn’t work, it gave me this error code: BMI-aPOoy26i-09255

    Plugin Author iClyde

    (@iclyde)

    2 years, 7 months ago

    Hi @ziki1

    Please upgrade our plugin to latest version 1.3.4 which we released in the meanwhile.

    If it still won’t resolve the issue, reset our plugin configuration that should fix the issue.

    You can do that in “Troubleshooting” section -> “Check advanced options” at the bottom.

    Let me know if that resolves your issue 🙂
    Thank you!

    Thread Starter ziki1

    (@ziki1)

    2 years, 7 months ago

    Hi,

    I’ve updated the plugin and it’s working as it should!

    Thank you very much for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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