Backup failed

  • Resolved valeevogue

    (@valeevogue)


    8 months, 1 week ago

    Hi, Backup failed (server Hostpapa) but I have a copy/staging with the same config (PHP) and same plugins on another server (WHC) and the backup works well.
    Debug code BMI-HeANhg5H-13684
    Thank you

    The page I need help with: [log in to see the link]

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  • Plugin Support MixHa

    (@mixha)

    8 months, 1 week ago

    Hello @valeevogue ,

    Please make sure that you have enough space on your server first, and only proceed if you’re 100% sure that you have enough space on the server for the backup.

    Step list of the solution:
    1. Go to the “Other options” section
    2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
    3. Save the “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm
    5. Run your process once again

    Let me know if that resolves your issue.
    Thank you!

    Plugin Support MixHa

    (@mixha)

    7 months, 4 weeks ago

    Hey @valeevogue ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

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