• Resolved mizterwi2

    (@mizterwi2)


    I just installed the “backup and migration” app and tried to initiate a backup which failed. Here is my code: BMI-Vst3JKTK-95933 Thank you! =Damon

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @mizterwi2

    Please follow these steps on the site where you experienced this error:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Let me know if that resolves your issue 🙂
    Thank you!

    Thread Starter mizterwi2

    (@mizterwi2)

    That did not work. Still not stable. I see that I was able to create an automated backup up on the 10th but the manual backup keeps failing. Here is my code: BMI-WVbxvKRE-30288

    Thank you.

    Plugin Author iClyde

    (@iclyde)

    Hi @mizterwi2

    It failed but there is progress, now it started backup process.

    Your new debug code, tells me that the backup was cancelled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout directive in Apache configuration.

    We have alternate backup method, that can bypass this limitation.
    Simply, follow below steps, there are also other things you can improve.

    – Improve exclusion rules, to remove unwanted files –
    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    – Modify plugin configuration –
    Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    In “change backup method” screenshot you can find three options, first is the default, second is the server-side (slowest) but allows to use automatic backups and third is browser-sided, uses your browser to keep the backup running. Last method does not support automatic backups.

    I recommend you to firstly try second option if you want to have automatic backups. If that won’t work, go for third option as last hope.

    You have also few more advanced solutions, but it’s difficult for me to provide you detailed solution for them as I need more details about your server.
    I.e.:
    a) Manually set correct PHP CLI path
    b) Modify web server configuration to increase TimeoutKeepAlive option.

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter mizterwi2

    (@mizterwi2)

    I followed all of your steps except for a) & b) (need assistance with these) and still no luck. Here is my code. BMI-OiT8sFnn-16303

    Thank you.

    Plugin Author iClyde

    (@iclyde)

    Hi @mizterwi2

    It looks like you applied all settings properly except changing backup method.
    Please, make sure you set this option: https://prnt.sc/1s1ofpa

    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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