Backup failed at 1%

Hi there

Sometimes, with larger backups when download process takes a bit more time
It is possible that your browser may be unable to request restore process using the same window session (e.g. unless you move your mouse).

In such case, when you see the success message, you can safely refresh the page.
Once you refresh, force both processes to stop: https://prnt.sc/1trv1tm

Then you can run the restoration right from the list, it should be downloaded already.

Once you run the restoration, please make sure:
a) Your PC won’t go into sleep-mode
b) Screen-saver mode is not enabled or active
c) [Mac] Drive-sleep mode is not enabled
d) You have not run the restoration from Opera GX or Brave browser
e) You don’t use any extension that limits resource usage or “saves energy”

Usually you don’t need to care about above things, but this is the complete list of things that can cancel the restore process.

Let me know if that solves your issue 🙂
Thank you!

Hello @neringaneringa ,

The log reads:
Max execution time (in seconds): 0
So please double check this setting on your website (php config) as well as on your Apache server. It should be set to a common value of 300 s. After that please try to run the process again.

Kind regards