Plugin Support
MixHa
(@mixha)
Hello @astreck2 ,
The issue is caused by RAM memory limit configuration.
Because your WP_MAX_MEMORY_LIMIT is set to 256 MB (which is default value and you need to override it in wp-config.php) our plugin think that there is 256 MBs of free RAM memory, but in reality there is hard limit of 40 MBs, best solution for you would be to increase memory limit to 256 MBs in your php.ini configuration, that would resolve all issues or set correct value for WP_MAX_MEMORY_LIMIT in wp-config.php to “40M”.
After all running WordPress with only 40 MBs of RAM is quite challenging and may make the website unstable.
You need to increase the memory_limit variable in your php.ini configuration, most recommended value for you is “256M”.
Let me know if you can do that or you need more details of how to do it 🙂
Thank you!
Thanks for your prompt response. I did as you requested and have received this debug code: BMI-t6k6Xkaz-60963
This time it did get to 100% and sat there for a few minutes and then failed.
Plugin Author
iClyde
(@iclyde)
Hi @astreck2
Please make sure that you have enough space on the server for the backup.
Indeed it seem like your site has limited I/O which slows the process significantly and may exceed your max execution time limit of 180 seconds, even when our plugin tries to bypass the limit.
As it looks like you have (a lot) of free space, I assume the returned value may be fake.
In any case, once you run the backup process, please make sure:
a) Your PC won’t go into sleep-mode
b) Screen-saver mode is not enabled or active
c) [Mac] Drive-sleep mode is not enabled
d) You have not run the restoration from Opera GX or Brave browser
e) You don’t use any extension that limits resource usage or “saves energy”
I doubt in that but the process could be also cancelled by your browser due to inactivity.
Hi,
How do I check if I have enough space on the server? Do I ask the hosting company?
a) I have sleep-mode disabled in my PC
b) Screen-save mode is also disabled
c) I don’t have MAC
d) I used the Chrome browser
e) I don’t believe so
I stayed active in my browser while backup was running so I don’t think that was the cause.
Plugin Author
iClyde
(@iclyde)
Hi @astreck2
You should be able to check free storage space in your hosting dashboard.
If not you may ask their directly, as I don’t know what’s your host provider can’t tell you exactly how to check that.
You may also try to delete our failed backups from backups directory (you can find the path in second section on our plugin settings). That should give you some space.
Alternatively you may need to increase max_execution_time limit to 300 seconds.
Plugin Support
MixHa
(@mixha)
Hello @astreck2 ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
