Backup failed at 99%

  • Resolved wuribev

    (@wuribev)


    2 years, 5 months ago

    Hi friends, i have a issuie with backup, the error code is: BMI-yr5fVDEP-10505

    The warnings are as follows:

    [WARN] [2023-12-13 01:18:24] PHP CLI will not run due to user settings in plugin other options.
    [WARN] [2023-12-13 01:18:25] Removing file from backup (due to path rules): ABSPATH/wp-content/backup-migration-config.php
    [WARN] [2023-12-13 01:18:25] Removing file from backup (due to path rules): ABSPATH/wp-config.php
    [WARN] [2023-12-13 01:18:27] Database batching is disabled in options, consider to use this option if your database backup fails.
    [WARN] [2023-12-13 01:21:20] Current batch is quite large, it may take some time…
    [WARN] [2023-12-13 01:22:59] Current batch is quite large, it may take some time…

    There are no error records in the log, only warnings.

    Please can you help me find the solution, thank you very much!!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 5 months ago

    Hello @wuribev ,

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter wuribev

    (@wuribev)

    2 years, 5 months ago

    Hi @MixHa Thanks for your support.
    I saw this solution in another post, I have already applied all the instructions, but the issue continues, it reaches 99% and the error is generated.

    What else can I do?

    Thank you for your kind support

    Plugin Support MixHa

    (@mixha)

    2 years, 5 months ago

    Hey @wuribev ,

    If you have applied all the settings from my previous comment, and you still experience the problem, please provide a new debug log:

    Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
    Share debug info with BackupBliss team

    And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

    Please paste the debug code in your reply.

    Kind regards

    Thread Starter wuribev

    (@wuribev)

    2 years, 5 months ago

    Hi @MixHa,

    I have completed your indication and the debugging code is:

    BMI-e9R8vrSp-65168

    Very grateful for your support

    Plugin Author iClyde

    (@iclyde)

    2 years, 5 months ago

    Hi @wuribev

    The error our plugin caught is:
    A timeout occurred A timeout occurred Error code 524 Visit cloudflare.com for more information.

    The process was cancelled by Cloudflare, as their timeout as far as I remember it hardly set to 100 seconds, no matter what’s your web server settings.

    If you’re familiar with local DNS file (/etc/hosts), you can ignore Cloudflare proxy from your computer which will allow you to make the backup without issues and without additional steps in future.

    But if you can’t do that, I recommend you to temporary disable Cloudflare proxy in DNS section the backup shouldn’t take much time but it should resolve the issue and allow you to make the backup.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 5 months ago

    Hey @wuribev ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)

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