backup restoration failed twice

  • Resolved nanduz2

    (@nanduz2)


    2 years, 5 months ago

    Hi My backup restoration failed twice, debug code: BMI-KH6JJnAJ-68926

    • This topic was modified 2 years, 5 months ago by nanduz2.
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  • Plugin Author iClyde

    (@iclyde)

    2 years, 5 months ago

    Hi @nanduz2

    Our plugin restoration process was canceled by your web server with following error:

    504 Gateway Timeout Gateway Timeout The gateway did not receive a timely response from the upstream server or application.

    It is because your Timeout is lower than the process took for inserting database data. You need increase Timeout directive for your vhost domain configuration in Apache, that will resolve the issue, set it to at least 300 seconds for the time of restoration, later you can do switch it back to previous value.

    Let me know if that worked for you or you need more details of how to do that 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 5 months ago

    Hello @nanduz2 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

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