@bobjgarrett
The error indicates another process is trying to access the file, maybe the file/directory is temporary used by another theme/plugins code, that why the warning shows up.
Btw, did the warning show which file was not accessible?
Thank you!
It did not mention a particular file. I assumed at that point it had created a single Zip file and was trying to upload that to the FTP host. Surely the zip file would not be in use by another plugin?
Having said that, the FTP host does have a small zip file created at the time?
This seems stranger…
Thanks.
@bobjgarrett
hmm did your site running in Windows IIS, please give me your server configuration by going to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
No its Apache Linux.
Server Apache
Operating System Linux
PHP SAPI apache2handler
OS Linux Database Data Disk Usage 191.9 MiB
Server Apache Database Index Disk Usage 47.1 MiB
PHP v7.3.12 MYSQL Maximum Packet Size 512.0 MiB
Hi @bobjgarrett
please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ), re-run the job again and send us debug log.
You can get backup log at : BackWpUp -> Logs
Download the latest logfile from Logs and upload it to any cloud service like Dropbox or GDrive.
Thank you, btw, did you try tweaking around with the max execution time(BackWPup > Settings > Jobs)?, just try to lower it then run the job again.
@bobjgarrett
I checked from the log and see that the FTP server you are running is Windows IIS, please take a look at the solution here: https://serverfault.com/questions/481270/ftp-iis-error-the-process-cannot-access-the-file-because-it-is-being-used-by-an
or better, contact the hosting provider and ask them for a solution
I hope that it can help ^^
since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know 😉
