• Resolved servermgr

    (@servermgr)


    Backup failed before creating any backup files – appears to be an issue with background process

    Debug Code :BMI-IoQ1s7HC-31751

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  • Plugin Support MixHa

    (@mixha)

    Hello @servermgr ,

    Your debug code, tells me that the backup was cancelled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout directive in Apache configuration.

    We have alternate backup method, that can bypass this limitation.
    Simply, follow below steps, there are also other things you can improve.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm
    6. Increase the memory_limit variable in your php.ini configuration, most recommended value for you is “128M” (currently it is 40M)

    When you do that, try to run your backup once again.

    Let me know if that worked for you 
    Thank you!

    Thread Starter servermgr

    (@servermgr)

    Backup successful after making the recommended changes. Thanks for your help

Viewing 2 replies - 1 through 2 (of 2 total)

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