Backup file failed

  • Resolved chun1506

    (@chun1506)


    3 years, 1 month ago

    Debug Code.

    BMI-9U3M5GpG-59023

    Tried to do backup for the first time (a colleague had backed up earlier). Took defaults, and got this error. Failed about 11:55PM EDT.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    3 years, 1 month ago

    Hi @chun1506

    Please accept my apologies for this late response.

    Could you kindly follow the steps below, your issue should be resolved afterwards;

    1. Go to the “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save the “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    After you have done that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    3 years, 1 month ago

    Hey @chun1506 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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