Dear @artdavis,
Could you, please, share the error with us so we can understand what you are referring to?
Also, could you please, send us the backup log file, so we can analyze the issue?
You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.
I’d love to. How should I “share the error”? I have a screen capture of it, but there doesn’t seem to be a way for me to paste/post/or attach that.
As I mentioned, I can’t read the error message: I see a red field that is presumably highlighting some error message or text, but I can’t see what it is.
Let me take a look at the log file and see what information it reveals.
So, the backup log is only generated as part OF a backup — and I can’t get that far; that’s the problem. So, there is no log.
I’m not downloading an app just to generate or send you a screencap; let me know where I can post it or send it to you.
Just saw a prompt to update from BG v1.3.2 to v1.3.3 — I get an error message attempting to update (“Update Failed -1”). I deactivated the plugin, and now when I attempt to delete the app, I get “Deletion Failed -1”. I guess you really do get what you pay for.
OK, please disregard that last post — I was finally able to get the plugin updated to v1.3.3 — however, the error persists.
Dear @artdavis,
Could you, please, share as screenshot of the error you are getting now so we can help you?
I’m not installing LightShot just to send you screencaps.
Here you go: https://drive.google.com/open?id=1vxEYoqIOUMhJRPf5zrXwZTpop0pfvWPr
Dear @artdavis
Thanks for the screenshot.
Can you, please, try not adding the name in the respective field and try again?
Will be looking forward to hearing from you.
Dear @artdavis ,
How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.
Dear @artdavis ,
We haven’t heard back from you for 5 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.
We will be happy to assist you.
You didn’t hear back from me because I’m not receiving notifications of follow-up replies via email as requested. The issue is not resolved.
By the way… “try it again”? That’s your suggestion? I tried it DOZENS of times before posting here.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@artdavis Please do not create duplicate topics. I have archived your “Mystery Error, Part II.” topic.
Please continue here in your original topic.
@jdembowski
First I’m told by @backup-guard “We’re marking this thread as resolved. Please, submit a new support thread if you need more help.”
Then I’m told not to create duplicate topics. Which is it?
I replied to this original thread five days ago and haven’t heard back from @backup-guard .
