Thread Starter
LSBK
(@lsbk)
It looks like the backup has finished, so I could open the generated ZIP by FTP.
The status still shows the spinning wheel at 65%.
The Apache error log tells something about proxy.
Hello @lsbk ,
Thank you for reaching out to us.
To diagnose this issue, please download the diagnostic data file as explained in this article:
https://duplicator.com/knowledge-base/how-do-i-read-the-package-build-log/
After downloading the diagnostic data file, please extract its contents. Then, navigate to the “Failed backups” folder, open the backup build log file for the failed backup, and provide us with any errors you observe. Additionally, please share any relevant errors you have found in your server logs, as this information will also be very useful.
Furthermore, please go to Duplicator > Tools > General and click the “Clear Build Cache” button. This action will help clear the Duplicator cache. After performing these steps, please attempt to build another backup.
We look forward to hearing back from you.
Thank you.
Hi @lsbk ,
We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
Thread Starter
LSBK
(@lsbk)
20260521_lsbkbasel_ceb507569c66e9e67563_20260525234832.log
******************************************************************************** DUPLICATOR-LITE PACKAGE-LOG: 25. May 2026 23:49 NOTICE: Do NOT post to public sites or forums ******************************************************************************** VERSION: 1.5.16.1 WORDPRESS: 7.0 PHP INFO: 8.4.20 | SAPI: fpm-fcgi SERVER: Apache PHP TIME LIMIT: (0) no time limit imposed PHP MAX MEMORY: 4294967296 (256M default) MEMORY STACK: 8MB ******************************************************************************** DATABASE: ******************************************************************************** BUILD MODE: MYSQLDUMP MYSQLTIMEOUT: 5000 MYSQLDUMP: Is Supported SQL CREATED: 20260521_lsbkbasel_ceb507569c66e9e67563_20260525234832_database.sql SQL FILE SIZE: 7.62MB (7993072) SQL FILE TIME: 2026-05-25 23:49:41 SQL RUNTIME: 18.05 sec. ******************************************************************************** ARCHIVE (ZIP): ******************************************************************************** ARCHIVE DIR: /home/lesbisch/www/lsbk.ch ARCHIVE FILE: 20260521_lsbkbasel_ceb507569c66e9e67563_20260525234832_archive.zip FILTERS: *OFF* DIRS: not set FILES: not set EXTS: not set —————————————- COMPRESSING SIZE: 168.48MB STATS: Dirs 1,377 | Files 10,727 SQL ADDED: 20260521_lsbkbasel_ceb507569c66e9e67563_20260525234832_database.sql ZipArchive Object ( [lastId] => 12103 [status] => 0 [statusSys] => 0 [numFiles] => 12104 [filename] => /home/lesbisch/www/lsbk.ch/wp-content/backups-dup-lite/tmp/20260521_lsbkbasel_ceb507569c66e9e67563_20260525234832_archive.zip [comment] => ) FILE ADDED TO ZIP: 12103 COMPRESSION RESULT: ‘1’ COMPRESSED SIZE: 80.98MB ARCHIVE RUNTIME: 16.27 sec. MEMORY STACK: 12MB building installer ARCHIVE CONSISTENCY TEST: PASS ******************************************************************************** INTEGRITY CHECKS: ******************************************************************************** SQL FILE: 7.62MB INSTALLER FILE: 73.49KB ARCHIVE FILE: 82.98MB EXPECTED FILE/DIRECTORY COUNT: 12,104 ACTUAL FILE/DIRECTORY COUNT: 12,103 ARCHIVE CONSISTENCY TEST: Pass ******************************************************************************** RECORD ID:[4] TOTAL PROCESS RUNTIME: 35.76 sec. PEAK PHP MEMORY USED: 14MB DONE PROCESSING => 20260521_lsbkbasel 25. May 2026 23:49
As told, it seems that the backup has completed, but the status shows incomplete at 60%
