Plugin Support
MixHa
(@mixha)
Hello @darrellkiddy ,
Please make sure you don’t prevent PHP execution in wp-content/plugins directory, like in this example for /media: https://stackoverflow.com/a/71939506
That will prevent our plugin from running an alternate backup method.
Our plugin tried to adjust settings by itself to use the bypassing method, but it failed due to preventing direct PHP file execution.
There is also a chance that the process failed because you were away from the computer, e.g., your screen-saver/sleep-mode prevented your browser from continuing.
In the method that our plugin selected for you, there is a need to keep the computer running and be on the page while it’s ongoing to keep the process (as the browser is used as middleware).
The last thing that could cause such an issue is browser extensions or security plugins but I couldn’t find any security plugin on your site, maybe you had it installed previously and it kept their files after removal.
In terms of browser extensions adblockers, resource limiters, and RAM control plugins can cause similar issues, so if you’re using Opera GX, Firefox, or Brave browser, it may just not work out of the box.
Let me know if that resolves your issue 🙂
Thank you!
Hello. Thank you so much for your help, but I’m still trying to figure out exactly what I’m do edit or so
Plugin Author
iClyde
(@iclyde)
Hi @darrellkiddy
You’re looking mainly for .htaccess files in wp-content directory or wp-content/plugins, firewall settings, you can temporarily disable all firewall rules and see if that will change anything.
You can also try after that to start the process from different browser chrome <-> edge, etc.
Plugin Support
MixHa
(@mixha)
Hey @darrellkiddy ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
