Backup no longer completes

  • Resolved paviland

    (@paviland)


    1 day, 17 hours ago

    Since the latest update, I have no longer been able to complete a backup of one of my websites (used to produce a 8.2 GB file), which gets stuck on Archiving Media Files 42%, eventually leading to a timeout.

    My current setup is:

    All-in-One WP Migration and Backup 7.105
    All-in-One WP Migration Unlimited Extension 2.83
    WordPress 6.9.4
    PHP 8.3.30
    Database 5.7.42

    I have the same setup for 4 other websites that continue to backup faultlessly but these produce slightly smaller files at 0.299 GB, 5.46 GB, 3.04 GB and 2.91 GB files. All these are hosted on Ionos servers (my own WP Installation and not by Ionos) and have been backing up faultlessly on a weekly basis since December 2017. I primarily use a Firefox browser, but can confirm that this also does not work with MS Edge.

    Any suggestions of how to resolve this would be gratefully received.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yani

    (@yaniiliev)

    1 day, 17 hours ago

    Hi there,

    Thanks for the detailed breakdown of your setup. Since you’re using the Unlimited Extension (a premium product), our dedicated support team will be best equipped to help you troubleshoot this. Per the forum guidelines, premium products are supported through our direct support channel rather than the community forums.

    Please reach out here: https://servmask.com/contact-support

    That said, given the symptoms you’re describing (stalling at 42% during media archiving on a large 8.2 GB site, while smaller sites complete fine), the support team will likely want to look at your server’s memory_limit, max_execution_time, disk space availability, and disk I/O worker configuration. Something in the latest server or PHP environment update may have tightened one of these limits just enough to affect your largest site.

    The team will be able to dig into the specifics with you and get this sorted out.

    Thread Starter paviland

    (@paviland)

    1 day, 13 hours ago

    Many thanks for your guidance and suggestion for next steps

    Best wishes

    Paviland

Viewing 2 replies - 1 through 2 (of 2 total)

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