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  • Plugin Support MixHa

    (@mixha)

    Hello @dicarlo26 ,

    Please make sure you don’t prevent PHP execution in wp-content/plugins directory, like in this example for /media: https://stackoverflow.com/a/71939506
    That will prevent our plugin from running alternate backup method.

    Our plugin tried to adjust settings by itself to use bypassing method, but it failed due to prevented direct PHP file execution.
    There is also chance that the process failed because you were away from the computer and e.g. your screen-saver/sleep-mode prevented your browser from continuation.

    In the method that our plugin selected for you, there is a need to keep the computer running and be on the page while it’s ongoing to keep the process (as browser is used as middleware).

    The last thing that could cause such issue is browser extensions or security plugins but I couldn’t find any security plugin on your site, maybe you had it installed previously and it kept their files after removal.

    In terms of browser extensions adblocks, resource limiters and RAM control plugins can cause similar issue, so if you’re using Opera GX, Firefox or Brave browser, it may just not work out of the box.

    Let me know if that resolves your issue 
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @dicarlo26 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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