backup now does nothing

Resolved James Monroe
(@jhmonroe)

1 year, 1 month ago

this issue is ongoing.

it still does not backup now even after deleting/reinstalling and checking all configs.

unfortunately i’m having to use updraft plus now which is so tedious since they make you download 5 folders for every backup…

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Saransh
(@saranshwpm)

1 year ago
Hi,

Thanks for the update, and I’m sorry the issue is still ongoing.

We’ve not been able to replicate this on our end, so just to narrow things down —
- Are you on the latest version of BackWPUp (5.2.1)?
- Is the issue happening only when using the “Backup Now” button?
- Do you see any error in the browser console or logs when clicking it?
Once we have a bit more context, we’ll be able to investigate better and help sort this out for you.
Thread Starter James Monroe
(@jhmonroe)

1 year ago

Yes, I also stated I completely uninstalled and reinstalled the plugin (ie: not just update)

5.2.1 on WP 6.8.1

When I click backup now nothing happens after the popup with start button. no progress bar or anything. no backups appear in the backups list

Yes, I see some Console errors after clicking start and when the modal goes away.

The errors:

[DOM] Found 5 elements with non-unique id #_wpnonce: (More info: https://goo.gl/9p2vKq)
admin.php:1 [DOM] Found 5 elements with non-unique id #backwpupajaxnonce: (More info: https://goo.gl/9p2vKq)
admin.php:1 [DOM] Found 2 elements with non-unique id #js-backwpup-add-new-backup: (More info: https://goo.gl/9p2vKq) …flex …flex
admin.php:1 [DOM] Found 2 elements with non-unique id #js-backwpup-add-new-backup-form: (More info: https://goo.gl/9p2vKq) …flex …flex
admin.php:1 [DOM] Found 2 elements with non-unique id #new_db: (More info: https://goo.gl/9p2vKq)
admin.php:1 [DOM] Found 2 elements with non-unique id #new_files: (More info: https://goo.gl/9p2vKq)
admin.php:1 Unchecked runtime.lastError: The message port closed before a response was received.
admin.php:1 Unchecked runtime.lastError: The message port closed before a response was received.

Screenshot showing all nested text that didn’t copy/paste here:

https://www.dropbox.com/scl/fi/4juyn20rdnt56vj3y6yqu/Screenshot-2025-05-13-at-6.27.59-PM.png?rlkey=owjpy1t1dl4wmj7ccxba3jen9&dl=0

Plugin Support Saransh
(@saranshwpm)

1 year ago

Hi,

Thank you for your reply.

Did you try running basic troubleshooting by deactivating other plugins to see if it helps?

Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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