• Resolved maxwallgren

    (@maxwallgren)


    Hi,

    I have two problems. The first is something I can live with, so this is just to let you know about it, rather than help me with it.

    When setting up 2FA, I received the code to activate it by email, but when signing in after, I did not. Luckily, my WordPress is Easy-wp from Namecheap, so was able to access from there. I am using the “Two Factor Authentication” plugin now, so that works.

    For the second issue, I would appreciate some help, please. This is mostly about making back-ups of WordPress. I tried SiteLock, when I had your Anti-Spam, but not yet your Site Security and it got blocked. I got the SiteLock mostly running, but decided not to use it anyway. 

    Installed Site Security and neither Backuply, UpdraftPlus nor BackWPup were able to finish back-ups. Backuply worked before installing Site Security. I can make manual back-ups from the Easy-wp panel. I can see in logs, that Backuply is being blocked by Site Security. Furthermore, I have not found what is blocked with UpdraftPlus and BackWPup. I would like to use Backuply, or if that would not be possible for some reason, then BackWPup to back up to Dropbox. The Easy-wp back-up is manual and stored in the WordPress server, taking too much space.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @maxwallgren.

    Please specify. You received the 2fa activation code, entered it in the plugin settings, and clicked save settings. The next time you log in, the plugin doesn’t ask for the 2fa code? Or does it request, but the code does not come to the email?

    Could you send logs where we can see exactly what our plugin triggers during backup?

    Thread Starter maxwallgren

    (@maxwallgren)

    Thank you for the swift response. Upon activating the 2FA, a pop-up appears requesting the code that I have been sent via email. I paste the code, 2FA is on and everything is fine. Until when logging in again and been asked for the code, but I never get that email with the new code. Tried this a couple of times, but I am happy to use another 2FA.

    It will take some hours, before I will be able to try out Backuply again. Sorry for that, I appreciate your help.

    Plugin Support katereji

    (@katereji)

    Hello @maxwallgren

    Thank you for this info about 2FA issue. If you decided to resolve it we will be here to help you with that.

    As for Backuply issue, we will wait for your reply. If it is more convenient for you you can open a ticket in our private ticket system and send all the additional info there: https://cleantalk.org/my/support/open.

    Thread Starter maxwallgren

    (@maxwallgren)

    I opened the ticket. Thank you.

    Let’s continue in the ticket.
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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