Backup problem

  • Resolved bogdanduduia

    (@bogdanduduia)


    2 years, 6 months ago

    Hello,

    I’m having trouble backing up my website. It freezes at 81%, and I get the error code: BMI-VI1O3zwJ-59493.

    I encounter the same issue with other backup plugins like All-in-One WP Migration.

    Can you help me with my problem?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 6 months ago

    Hello @bogdanduduia ,

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 6 months ago

    Hey @bogdanduduia ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup problem’ is closed to new replies.