backup process doesn´t start

  • Resolved Conrad-GZ

    (@conrad-gz)


    5 months, 2 weeks ago

    Want processing a backup. But cant start the process. The start button is not active to click on it. Whats wrong? Whats to do?

    Thanks for any idea.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    5 months, 2 weeks ago

    Hello @conrad-gz ,

    Thanks for reaching out to us.

    If the Start button is not clickable, this indicates that there is a required field in the backup creation page hasn’t been filled in.

    Can you please provide me with a screenshot of the backup creation page to check?

    I’m looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    5 months, 2 weeks ago

    Hi @conrad-gz ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter Conrad-GZ

    (@conrad-gz)

    5 months, 2 weeks ago

    Hello, thank you for the quick reply. Today I tried another scan. Duplicator did at least perform the prescan, which wasn’t possible yesterday. However, the actual scan to create the file still doesn’t work. All the buttons at the bottom are unclickable. 

    Unfortunately here it´s not possible to attach the screenshot. Where can I send it to you.

    I would be very grateful for a solution to this problem. Thank you. Regards, Conrad

Viewing 3 replies - 1 through 3 (of 3 total)

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