Backup Process Stuck

  • Resolved msvillarreal

    (@msvillarreal)


    11 months, 1 week ago

    I started a backup and then it gives me an error, after that the backup process got stuck. I cannot start another backup because the backup that gives me an error message won’t finish. I delete the plugin and reinstalled with no avail.

    How can delete / stop the backup process?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter msvillarreal

    (@msvillarreal)

    11 months, 1 week ago

    I managed to fix the problem now. The process wasn’t running anymore but it left the working backup directory on disk, that why the backup message kept appearing on screen. I went to the backup directory and deleted the working directory and the problem was solved.

    I think the application have to check if it left a directory on disk when the process wasn’t running anymore.

    Plugin Support MixHa

    (@mixha)

    11 months, 1 week ago

    Hello @msvillarreal ,

    Happy to hear that the issue is resolved and that the backup file was successfully created.

    Note: You can force-stop the backup and restoration process here: https://prnt.sc/1trv1tm

    If you run into any issues in the future, please always share the debug log: https://prnt.sc/lKbjrSAqQudm and we will be happy to help! 🙂

    Kind regards

    Thread Starter msvillarreal

    (@msvillarreal)

    11 months, 1 week ago

    The problem was that, I forced the process, the process stopped, but the working backup directory was left on the disk. That’s why every time I entered the screen it said that the backup was in progress. I had to remove the directory my self in order to stop this behavior.

    Thanks any way for you support. It is a great tool.

Viewing 3 replies - 1 through 3 (of 3 total)

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