• Resolved sibunamusic

    (@sibunamusic)


    Hey! I thought my website was maybe trying to get hacked and there was content going funky so I wanted to restore a backup from the 1st of June 2023. I started the restore but then it got stuck on 50%. I then left work and just let it run through but when I came back the next day it was still at 50% and still is now.

    debug code is:
    BMI-WnTP31s9-08135

    I appreciate any help!! 🙂

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @sibunamusic ,

    Your issue is most likely caused by modified PHP CLI.
    You should be able to resolve it by disabling the checking step.

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your Restore process.

    If the process fails again, please let me know if you have included the Database in the backup creation? (Plugin section What will be backed up)

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter sibunamusic

    (@sibunamusic)

    Hey @mixha ,

    Thanks for the help, it almost worked!! It got to 93% an has been frozen for at least an hour. https://prnt.sc/2ODOdsOirLMf

    I also included the Database in my backup creation.

    Thanks for the quick help already!!!

    Plugin Support MixHa

    (@mixha)

    Hey @sibunamusic ,

    Please provide the debug log so we can check what went wrong. Plugin section Troubleshooting > Check advanced options.

    Kind regards

    Thread Starter sibunamusic

    (@sibunamusic)

    Hey @mixha ,

    My bad 😀 I tried to run another backup and got up to 94% and now it’s frozen again…

    BMI-kZ2vqXGY-57446

    Plugin Support MixHa

    (@mixha)

    Hey @sibunamusic ,

    Your backup failed during database export, mostly due to its huge size.

    In first place I’d recommend you to perform full cleanup and optimize all your tables.
    You can do that easily with help of free and simple plugin.
    Check it out: https://ww.wp.xz.cn/plugins/advanced-database-cleaner
    – Cleanup won’t remove anything that is in use, so, no worries.

    Then, follow these steps carefully:

    1. Download and install “Advanced DB Cleanup” plugin
    2. Do full Cleanup and optimize all tables using Advanced DB Cleanup plugin
    3. After that you can already remove mentioned cleanup plugin if you wish
    4. Go to Backup & Migration plugin settings
    5. Open “Other options” section
    6. Disable PHP CLI checking: https://prnt.sc/1sljr31
    7. Change backup method: https://prnt.sc/1s1ofpa
    8. Enable database batch export: https://prnt.sc/bn7MjTUxHuEe
    9. Save “Other options” section
    10. Force to end both processes (troubleshooting): https://prnt.sc/1trv1tm

    Right after the last step, you can run the backup process once again.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @sibunamusic ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Backup Restore didn’t fully complete’ is closed to new replies.